Help Desk

Help Desk

Get live support via telephone or through the Internet 24 hours a day, 7 days a week. We can fix most problems remotely, so that you can be back up and running without having to wait for a technician to come to your office. We can help with server, desktop and network issues.

IT HELP DESK SUPPORT

When one of your organization’s IT users has a question or needs help with a program or IT device, they should have immediate access to technical support regardless of whether it is day or night.

IT support will always be available when you need it.

DataDistinct Help Desk support is available 24/7, including weekends and holidays, to help your organization’s users with their IT support needs. Any time anyone in your organization needs IT help of any kind, they can call our Help Desk and speak with a Qualified DataDistinct engineer.

Get the help you need in a language that you can understand.

With remote monitoring you’re always covered, but in case of emergency we can also come onsite.

DataDistinct has invested in the best technologies available in order to address IT users’ problems remotely. This means that instead of having to call in to schedule an onsite visit with one of our engineers, our engineers can help your users remotely. We have in place the technologies needed to immediately assess and address your users’ server, desktop, and network issues. Still have a problem? In case of emergency we can also schedule an engineer to help you onsite.

Onsite Support and Emergency Response

DataDistinct’s Remote Support service is available 24/7. Around the clock support makes it possible for engineers to take care of any IT system issues as soon as they are discovered. If any part of your organization’s IT systems develop a problem, all your organization needs to do is call DataDistinct and report the issue. At that point, DataDistinct will remotely access your organization’s IT systems and initiate Remote Support to address the problem. If we can’t resolve an issue remotely, on-site emergency support is always there when you need it.

REMOTE TECHNICAL SUPPORT & ONSITE IT SUPPORT

Even the most stable and patched IT systems can develop problems that need to be addressed. In the event that an unforeseen IT system error occurs, your organization needs immediate support. That’s why DataDistinct offers Remote Support and Emergency Onsite Support.

Get onsite help when phone support isn’t enough.

DataDistinct’s Remote Support service is available 24/7. Around the clock support makes it possible for engineers to take care of any IT system issues as soon as they are discovered. If any part of your organization’s IT systems develop a problem, all your organization needs to do is call DataDistinct and report the issue. At that point, DataDistinct will remotely access your organization’s IT systems and initiate Remote Support to address the problem. Contact us for more information.

If IT hardware fails, schedule an onsite visit at your convenience.

Because there is always a possibility that an IT system issue must be addressed onsite, DataDistinct offers Emergency Onsite Response support. In the event that DataDistinct engineers cannot take care of a problem remotely, our engineers will visit your organization to assess the problems and make system repairs.

Technology & Solutions

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Infrastructure & Capacity Growth

Drive data growth with a strategic plan As your data grows, you need a flexible and cost-effective server soluti



Server Monitoring 24×7

DataDistinct offers remote monitoring through industry leading tools and DBA’s support to manage mission & business critical SQL da